Terms of Service.
Last updated · May 14, 2026
Who we are
Motor City Organics operates this site. By using this site or signing in, you agree to these terms. If you don't, please don't use the site.
Accounts
You can sign in with Apple or Google. You are responsible for keeping access to your sign-in provider secure. We will never ask you for a password. If you lose access to your provider, contact us and we will help you recover or transfer your account data.
Orders and shipping
- Prices and stock can change.
- The price in your cart at checkout is what you pay.
- We ship within the United States.
- Most orders go out within two business days.
- Once the carrier marks an order delivered, it's on you to find it.
Returns
Sealed product can be returned within 30 days for a full refund. Opened product can be returned within 30 days for MCO Credit. Email us before shipping anything back.
MCO Store Credit
MCO Credit is store credit that you can apply against a future order on this site. It is not cash, has no monetary value off this site, and cannot be redeemed for money. Credit is applied automatically to your cart at checkout, up to your available balance.
- Non-transferable. Credit belongs to the account that earned it. You cannot transfer it to another customer or another account.
- One account, one balance. We may suspend accounts that try to inflate MCO Credit by creating multiple accounts or by automating actions.
- Expiration. Credit may expire 12 months after your last completed purchase. We will email you before any expiration so you can use it.
- Account closure. If your account is closed for any reason, any remaining MCO Credit is void and cannot be refunded as cash.
- Refunds. If you return a purchase that was paid for in part with MCO Credit, the credit portion is returned to your MCO Credit balance, not refunded to your card.
The Scent Atlas reward program
Your Scent Atlas is a shelf of all 10 MCO scents. Each tile carries a $2 MCO Credit reward, with a $25 bonus for completing all 10 tiles. Total: up to $45 in MCO Credit.
- How a tile qualifies. A tile becomes qualified when you spend enough time on that scent's product page (we call this dwell time), or when you complete a qualifying purchase of any product in that scent.
- Qualifying purchase. Any paid order that includes a product in that scent counts. The order must be completed and not refunded.
- No purchase obligation. You can start your Scent Atlas without buying anything, by reading the product pages. Dwell-qualified tiles still earn the $2 credit.
- Refunds. If you refund the order that qualified a tile, the tile reverts to qualified-by-dwell or locked, and the related $2 credit is removed from your balance.
- Program changes. We may change the credit amount, the qualifying rules, or end the program. Credit you have already earned stays yours, subject to the MCO Store Credit section above.
Subscribe and Save
You can subscribe to any product to ship on a regular cadence. The default cadence depends on the format: body wash every 4 weeks, lotion every 6 weeks, bar soap 2-pack every 7 weeks, scrub every 8 weeks. You can change the cadence on each subscription from your account.
- Discount. Subscribe and Save takes 15 percent off the subscription line item.
- Pause or cancel anytime. Manage from your account. There is no minimum number of shipments and no cancellation fee.
- Stacking. Subscribe and Save stacks with WELCOME15 only on your first order. It stacks with the build-your-own bundle 10 percent discount. No individual line item is ever sold below 50 percent of its list price after all stacked discounts apply.
- Price changes. We will notify you by email before any price change takes effect on an active subscription.
- Skipped shipments. If a payment fails, we will retry once and then pause the subscription until you update the payment method.
WELCOME15 promo
- What it is. WELCOME15 is a one-time $15 off coupon for new customers on their first order.
- Minimum order. $50 subtotal before shipping and tax.
- One per customer. WELCOME15 can be used once per account and once per shipping address. We reserve the right to cancel orders that look like duplicate-account use.
- Expiration. WELCOME15 expires on July 31, 2026.
- Stacking. WELCOME15 stacks with Subscribe and Save on the first order only, and with the build-your-own bundle 10 percent discount, capped at the lower of $15 or 25 percent of cart subtotal. No line item sells below 50 percent of list price after stacking.
- Free gifts. Free-gift thresholds (for example the $85 bath and wash duo) are evaluated on the cart subtotal after WELCOME15 is applied.
Acceptable use
Use the site for personal shopping. Do not scrape, attack, or circumvent our authentication. Do not attempt to inflate MCO Credit by creating multiple accounts or by automating actions. We may suspend accounts that do.
Content and trademarks
"Motor City Organics" and the tree logo are our trademarks. Product photography, copy, and design are our intellectual property. You may share links to product pages. You may not reproduce our copy or imagery for commercial purposes without written permission.
No medical claims
Our products are personal-care soap, lotion, and wash. They are not drugs and are not intended to diagnose, treat, cure, or prevent any condition. If you have sensitive skin, patch-test first.
Limitation of liability
To the maximum extent permitted by law, our total liability arising from your use of the site or our products is limited to the amount you paid us in the prior twelve months. We are not liable for indirect or consequential damages.
Governing law
These terms are governed by the laws of the State of Michigan, without regard to its conflict of laws rules. Disputes are resolved in the state or federal courts of Oakland County, Michigan.
Changes
If we change these terms materially, we will post the new version here and update the "Last updated" date. Continued use of the site after that date constitutes acceptance.
Contact
Motor City Organics. [email protected].